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Refund and Exchange Policy

General Admission

General Admission tickets are valid for one year from purchase date. General Admission tickets are non-refundable and non-exchangeable.

Program and Event Tickets:

Tickets sold may be refunded prior to five business days from the ticketed event. Exchanges of equal value may be made prior to five business days from the ticketed event. However, ticket availability for alternate dates is not guaranteed and is subject to a first-­come, first-­served basis.

Tours:

We request that cancellations of tours occur in writing at least three business days before your scheduled visit. You may email your cancellation letter to tours@gibbesmuseum.org. Please note that refunds will NOT be given for reservations cancelled less than one business day before the scheduled date. Groups will be responsible for their minimum tour fee if they are a no show, or cancel less than 24 hours before the scheduled tour time.

Classes and Summer Camp:

The Gibbes Museum of Art may cancel any class with insufficient enrollment; students will be notified and given a full refund. If a student withdraws at least 48 hours before the class begins, he/she will be refunded his/her tuition minus an administrative fee. There are no refunds after the start of class, and membership fees are nonrefundable. Students are not enrolled until complete payment is received. The Gibbes will not pro-rate or offer make-up days for student absences.

Museum Store:

Your satisfaction is our goal. Please inspect your order upon purchase. If for any reason you are not satisfied with your purchase, please return the merchandise, with your valid sales receipt, within 30 days of purchase for an exchange or store credit. No cash or credit card refunds will be made.

Please note: the item returned must be in its original packaging, new and unused in saleable condition. If your merchandise arrives damaged we will replace the item.

Private Events:

For information regarding refunds for private event rentals, please contact privateevents@gibbesmuseum.org.